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Why is Bella and Duke a subscription based company?

In 2018, with subscription based services becoming more and more common place, for a fee you can have anything routinely delivered to your door. From boxes of vinyl records to novelty date night sets for two, almost everything is available but at Bella and Duke there is more reasoning behind us operating as a subscription based company than trying to be novel or hip!

In fact we believe that working this way, is the only way for us to operate and that offering a subscription service has far more benefits than may be apparent at first.

Firstly, in order for our dogs to reap the complete benefits of a raw food diet, it is imperative that feeding is consistent and does not end up being mixed with any doggy junk food! Operating as a subscription service means that you are in control of planning your orders and can create a schedule that works best for you. This way there will be no need to rush down to the shop in a desperate hunt for the next best thing and no excuse for cheat days! Instead orders can become part of your monthly routine, arriving exactly when you like and leaving you with one less thing to worry about!

small dog happy with subscription foodJust as you love to be flexible with your orders, we love to be flexible with our business and being able to make necessary changes at the drop of a hat is imperative in allowing us to provide the excellent customer service that we constantly strive to deliver. Operating as a subscription based company allows us to make any changes that you may request, plan ahead more thoroughly and add a personal touch to each order, right up until the moment of being posted! Something which would be extremely difficult to do if we worked any other way!

In conclusion, we think it’s clear that all parties involved benefit the most from a subscription service. Working this way allows you, your dogs and us, the freedom and control that you need (and that you expect!), while also granting us the power to bring you the very best service possible! Subscribing to Bella and Duke ensures that your dog’s receives the best food available, on a regimented basis (that you control!), while allowing us the freedom to make any changes you require at a moment’s notice and all in all deliver the absolute best service possible!

I think that’s what you call a win-win!

– Oliver Meades

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4 responses to “Why is Bella and Duke a subscription based company?

  1. I wanted my dogs to try before I committed to your company. I do understand why you say to do it by subscription but I see by cancelling the subscription it’s cancelled all deliveries.

    1. Hi Jane,

      Great to hear from you. There is a quick fix for this. Instead of pressing ‘cancel’ you should have pressed ‘pause’, which would allow your order to be delivered, without further orders being delivered (unless you were to unpause).

      I hope this is of help to you but if not please give us a call on 01738 479865

      Thanks and have a great day,

      Oliver

  2. Can see that subscription certainly helps you as a company to control your production, but can’t help feeling you are missing a sizeable market by not allowing those of us who can remember to order our dog food from buying 8 or 12 kg of your excellent product, at irregular intervals, at a reasonable price.

    I feed my pointer bitch on a variety of brands, none of which are junk food, and would certainly include Bella and Duke if non-subscrition purchases were possible

    Kind regards

    1. Hi Roger,
      Totally understand, just so you know you have total control, you can buy a larger box and once delivered you can put your account on pause and just unpause it when you want your next delivery. Our next website update will allow you to manage this quicker and easier through the App we are developing. xx

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