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Questions and Answers – Quick Nav

Where do you source your ingredients and are the ingredients traceable?

Yes, all UK and traceable

Is the factory DEFRA approved?

Yes. The factory’s DEFRA number is 01/035/8112 ABP/PTF – Factory License Number GB701 / 00614

Prevent Cross-Contamination

How to stop cross-contamination when dealing with raw dog food.
When defrosting the raw food put it into an airtight container at the bottom of the fridge below any cooked food or vegetables.

Wash the pet’s bowls after every meal.

Wash hands and surfaces often. Harmful bacteria can spread throughout the kitchen and get onto cutting boards, utensils, and countertops.

Use hot, soapy water and paper towels or clean cloths to wipe up kitchen surfaces or spills. Washcloths often in the hot cycle of your washing machine.

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Can Bella & Duke meals be re-frozen?

If food arrives partially defrosted your Bella & Duke order should arrive frozen. If the food has partially defrosted by the time you are ready to put it in the freezer, you can refreeze it safely as long as the food is still at 4c or below.

If it has reached room temperature it will keep fresh in a fridge for 2-3 days or 4 days from frozen. We hold all our meals at -18c for at least 6 days before shipping.

Always remember that raw meats should be stored at the bottom of the fridge.

How do I store it?

How to store your pet’s food safely, when it arrives at your home, unpack the box and put straight in the freezer. You can then take one tray of food out and let it defrost in the fridge. We suggest in a Tupperware box. Store it in the fridge like you do with normal raw meat. It will last in your fridge for 4 days after being defrosted.