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Questions About the Subscription

Why do you do it on subscription?

We all have busy lives now and we wanted to offer a service that makes it easy to have top quality meals for your dog already prepared. When we are in a rush and ill prepared then we often eat the wrong things as humans, it’s the same for dogs you quickly buy dried or tinned dog food. By having it on subscription you never need to think about it or worry about it running out.

Am I tied in for a long contract?

No. You have full control, you can increase or decrease your subscription, you can put it on hold at anytime and you can cancel it.

What about delivery?

We give the delivery company your email and mobile number, they will normally email you an approximate delivery time, if you are not in they will try and leave it in a safe place.

I have had my trial box and now I want to go onto regular deliveries, do I need to sign up again?

There is no need to fill out our form again if you have had a trial box, you can login to your customer portal and choose which box size you want and how often.  This page shows you what to do: Upgrade From Trial To Subscripion.

Any problems please call 01738 479 865

What flavours do the boxes have in them?

A typical box contains:

4kg Box

4 different proteins example below:

2 x 500g Chicken
2 x 500g Turkey
2 x 500g Beef
2 x 500g Duck

8kg Box

4 different proteins example below:

4 x 500g Chicken
4 x 500g Turkey
4 x 500g Beef
4 x 500g Duck
We do change the proteins throughout the year so dogs don’t get bored and also to mimic the wild more as dogs would not eat the same food every day.

  • A 12kg order consists of 1 x 4kg and 1 x 8kg boxes
  • A 16kg order consists of 2 x 8kg boxes
  • A 20kg order consists of 2 x 8kg + 1 x 4kg boxes

Feeding My Dog Raw Food

Can I feed kibble and raw dog food?

Yes you can, but we would always suggest keep them on a raw diet and do not mix it up.

But aren’t chicken bones dangerous?

This is one of the biggest myths of all time! Raw chicken bones are fantastic for your dog. They are soft enough so that they bend easily, and break well for the dog to digest. COOKED chicken bones are bad as they shatter, we grind all the RAW bones up in our dog meals to make them 100% safe.

Can I feed my female dog on raw food?

Yes

Can I feed puppies on raw food?

You most certainly can.

How do I store it?

When it arrives to your home unpack the box and put straight into the freezer, you can then take one tray of food out and let it defrost in the fridge, we suggest in a Tupperware box. Store it in the fridge like you do with normal raw meat. It will last in your fridge for 4 days after being defrosted.

Can I feed my dog a raw diet if it has an illness?

The short answer is yes!

I feed raw already and your feeding calculator suggests a different amount, which is correct?

Our feeding calculator is just a guide, every dog is different, you have to take into account size, age, general health, activity level, etc. On step 2 of our order form you can adjust the daily feeding amount to what you are currently feeding.  You can also adjust how often you get a delivery in our customer portal, you are in total control.

How do I move my pet from processed food to raw diet?

The transition for either a pet to a raw diet should be a gradual, phased transition usually around 7-10 days. Not only is this important for the wellbeing of your pet, it will help to avert long periods of excessive wind, diarrhea or constipation. Many pets can move across without any issues, here is a video with more advice.

Can Bella & Duke meals be re-frozen?

Your Bella & Duke order should arrive frozen. If the food has partially defrosted by the time you are ready to put it in the freezer, you can refreeze it safely. However, if it has reached room temperature it will keep fresh in a fridge for 2-3 days or 4 days from frozen. We hold all our meals at -18c for at least 6 days before shipping.

Always remember that raw meats should be stored at the bottom of the fridge.

What about treats or bones?

We would always suggest allowing a month for cats or dogs who are new to raw feeding to adjust to their new wonderful diet before introducing any additional bones or treats.

The last thing you want is to cause constipation which excessive bone in the diet can cause.  It also gives time for the gut to stabilise and adjust to dealing with the breakdown of bone in their new raw diet.

Dogs must develop the skill to chew bones correctly. Adult dogs who are new to chewing on a bone, it is better to give a bone with sinew and fascia attached in larger pieces that cannot be swallowed whole e.g. play bones. The dogs develop  the skill to use their back crushing teeth to break down the bone before attempting to swallow it. We suggest not giving small chicken wings for larger dogs until they have learnt how to chew bones correctly to avoid them attempting to try and swallow the bones whole.

When feeding raw bones always remember:

  1. Always keep an eye on your pet when feeding raw bones.
  2. You may have to educate your dog to eat bones, always start off with bones larger than their head ( e.g. a cow femur (knuckle end) for giant breeds) to stop them just gulping down the bone.
  3. If you have more than one dog keep them apart when feeding bones to stop fights.
My dog brings up white foam or yellow bile in the morning why is that?

On the odd occasion when dogs initially move on to a raw diet, you may see they vomit a small amount of white foam or yellow bile most often in the mornings, this can be quite normal as the dogs digestive tract gets accustom to processing a higher protein, lower carbohydrate diet. This is even more common in dogs who were previously fed on a dry diet.

Pro Biotics can help but we would also suggest feeding a small amount of the raw food before you go to bed at night. As always you see prolonged sickness or you see other health issues please consult your vet.

About Us

Is the factory DEFRA approved?

Yes the factory’s DEFRA number is 01/035/8112 ABP/PTF – Factory License Number GB701 / 00614

Are you going to increase the variety of food on offer at the moment?

We have Chicken, Turkey, Beef and Duck at the moment, we are adding Tripe and Lamb in end of September. We will add more as we grow.

Where do you source your ingredients and are the ingredients traceable?

Yes, all UK and traceable

How quickly does your process take from production to freezing?

Its produced in temperature control environment and blast frozen straight away down to -18c

Case Studies

My little furbaby is extremely fussy and will go without food for days she has been on Bella and Duke now for a good few days now and has not turned her nose up once which is extremely rare we have tried almost every raw food out there and this is the only one she has not walked away from after the second day Can’t tell you happy I am 😀😀😀
Thank you

Michelle

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Case Studies

Meet Lola … ok so she isn’t the most energetic Labrador you will ever come across but has the best character you could ask for and an appetite as good as any . She is nine now and after a warning for her weight we changed to raw feeding a long while ago . We have chosen Bella and Duke and used them for a long while now and it’s all good from Lola’s point of view . Dropped 10 kilograms and her coat is amazing people always comment on how shiny and smooth she is … hope everyone enjoys the product as much as Lola has . Now awaiting the new flavours and of course the natural treats

Alison

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Case Studies

Biggie Smalls LOVES this food. His little body did not tolerate kibble right from the off so after much research I chose Bella & Duke’s raw puppy meals since I believe they had the margin (and passion) on raw food nutrition.

Today my puppy is full of vitality and exudes a joy for life that is simply contagious.

Thanks guys!

Amanda, Bella & Duke Customer

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